Shipping policy

Effective Date: 2026-05-19

Business & Fulfillment Disclosure

Optimal Health Depot is operated by LONGEVITY SYSTEMS GROUP LLC. We are an independent online retailer. Products sold on this website may be sourced from and fulfilled directly by third-party suppliers, manufacturers, distributors, or fulfillment partners as part of our Direct from Supplier to Consumer fulfillment model. As a result, some orders may ship directly from the supplier or manufacturer to you.

Health & Wellness Disclaimer

Products sold on Optimal Health Depot are intended for general wellness, comfort, recovery, and lifestyle purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. Please consult a qualified healthcare professional before use if you have any medical concerns.

1. Introduction

At Optimal Health Depot, operated by LONGEVITY SYSTEMS GROUP LLC, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains how orders placed through optimalhealthdepot.com are processed, shipped, and delivered.

Service name: Standard Shipping
Price: Free on eligible orders of $100 or more; $60 on eligible orders under $100
Cut-off time: 2 PM EST
Handling time: 1-2 business days
Transit time: 2-7 business days
Delivery time: 3 to 9 business days total, unless a product page states otherwise
Destination: Continental United States only
Coverage: Applies to eligible products unless otherwise noted on the product page or at checkout

2. Shipping Destinations

Continental United States

We currently ship to physical addresses within the contiguous continental United States only.
We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.
We do not ship to P.O. boxes if the selected carrier or product type cannot complete delivery to that location.

Future Expansion

We may expand shipping coverage in the future. When additional regions become available, this Shipping Policy will be updated.

3. Shipping Costs

Free Shipping: Available on eligible orders of $100 or more shipped within the continental United States.
Standard Shipping: A flat shipping rate of $60 may apply to eligible orders under $100 shipped within the continental United States.

All applicable shipping costs are shown at checkout before payment is submitted. Local taxes, if required by law, may still apply at checkout.

4. Order Handling and Delivery Time

Total delivery time is generally 3 to 9 business days from the time an order is placed. This total includes handling time and carrier transit time. Business days are Monday through Friday, excluding holidays.

Orders placed before 2 PM EST are generally submitted for processing the same business day. Orders placed after 2 PM EST, on weekends, or on holidays are generally processed the next business day.

Because some products are fulfilled directly by third-party suppliers, manufacturers, distributors, or fulfillment partners, handling and delivery times may vary by product. If a product requires additional handling time, freight scheduling, or special delivery arrangements, the product page or post-order communication may provide additional details.

5. Shipping Methods and Carriers

Orders are shipped using trusted national carriers and freight providers. Depending on the product, destination, size, and weight, shipments may be handled by USPS, UPS, FedEx, freight carriers, or similar services.

Shipment Tracking

Tracking information is provided when available. After your order ships, you will receive an email with tracking details or delivery instructions. Tracking information may be provided directly by our fulfillment supplier, manufacturer, distributor, or shipping partner.

Large Item and Freight Delivery

Some high-ticket wellness products may require freight shipping or special delivery coordination. For these orders, the carrier or supplier may contact you to schedule delivery. Please make sure your phone number and shipping address are accurate at checkout.

Insurance

Shipments may be insured against loss or damage depending on the carrier and product type. If an issue occurs during delivery, contact us promptly so we can coordinate with the supplier, manufacturer, or carrier on your behalf.

6. Order Tracking

After your order ships, you will receive an email with tracking information or delivery updates when available. If tracking has not updated or you have questions about your shipment, contact us at support@optimalhealthdepot.com.

7. Delivery Issues

Delayed or Lost Packages

If your order exceeds the expected 3 to 9 business day delivery window and no product-specific delay has been communicated, please email us at support@optimalhealthdepot.com or call 1-813-344-1696. We will work with the appropriate supplier, manufacturer, distributor, or carrier to investigate the shipment.

Marked Delivered but Not Received

If tracking shows your order as delivered but you did not receive it, please take the following steps:

Confirm that the shipping address entered at checkout is correct.
Check around your delivery location, mail area, building office, or receiving area.
Ask neighbors, household members, or building management if the package was accepted on your behalf.
Contact us within 7 days of the expected delivery date so we can assist with a carrier trace where available.

Damaged Packages

If your item arrives damaged, defective, or visibly affected during transit, please contact us within 48 hours of delivery at support@optimalhealthdepot.com.

Include your order number.
Provide clear photos of the packaging, shipping label, and damaged item.
Keep all original packaging and accessories until the issue is resolved.

We will coordinate with the supplier, manufacturer, distributor, or carrier to review the issue and arrange an appropriate resolution when approved.

8. Missing Items

If an item or component is missing from your delivery, contact us within 7 days of delivery. Please include your order number, the missing item details, and photos of what was received. We will coordinate with the fulfillment supplier or manufacturer to send the missing item, provide replacement parts, or issue another appropriate resolution when approved.

9. Returns and Refunds

Returns are handled according to our Return and Refund Policy. Most approved returns must be requested within 30 days of delivery and must meet the stated return conditions.

Return shipping: The customer is responsible for return shipping unless the item is defective, damaged on arrival, or incorrect.
Restocking fee: A 25% restocking fee may apply to approved returns.
Outbound shipping: Original outbound shipping charges are non-refundable unless otherwise required by law or approved by us in writing.
Refund timing: Refunds are generally processed within 7 business days after the returned item is received, inspected, and approved.

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If a shipment is returned to a supplier, manufacturer, distributor, fulfillment partner, or carrier facility due to an address issue, we will contact you to arrange next steps. Additional reshipping fees may apply.

11. Order Changes and Cancellations

If you need to update or cancel an order, contact us as soon as possible at support@optimalhealthdepot.com. We cannot guarantee changes or cancellations once an order has been submitted for processing, shipped, or scheduled with a supplier or freight carrier.

12. Contact

If you have any questions about shipping, delivery, tracking, or order status, please contact us:

Email: support@optimalhealthdepot.com
Phone: 1-813-344-1696
Address: LONGEVITY SYSTEMS GROUP LLC, 7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
Service hours: Monday to Friday, 9 AM to 5 PM EST. Orders placed before 2 PM EST are generally processed the same business day.

13. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page with an updated effective date.

Thank you for shopping with Optimal Health Depot, operated by LONGEVITY SYSTEMS GROUP LLC.